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@JonathanRDSmith
- Festival X 2022: Register for Presale Access & WIN a trip to PARKLIFE FESTIVAL in the UK!: arep.co/QDeMw1 1 month ago
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@ANSONmanagement
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www.JonathanSmith.com.au
Category Archives: Decreasing costs
Red tape
‘Reducing red tape’ has been a hot topic between not-for-profits and government agencies over the last couple of years. The Western Australian Government has been driving a ‘free market‘ approach to encourage NFPs to be more entrepreneurial and innovative in … Continue reading
Customer service cultures
Last year I had a couple of experiences highlighting why social researchers suggest people are becoming disengaged and cynical about government, and also why people often say rude things about public servants. To me they are very powerful examples of … Continue reading
The only six businesses in the world?
In the ongoing search to understand business and help organisations be more effective, I’m currently researching a framework to describe the fundamental nature of all businesses in the smallest logical number of categories. I’m thinking of this as the ‘periodic … Continue reading
Risk management: Part 3
Look back at earlier posts on risk management: [Part 1] [Part 2] Part 3 Risk management vs risk avoidance In some circles, especially in non-commercial sectors, ‘risk management’ is commonly confused with ‘risk avoidance’. And you don’t have to be a genius to … Continue reading
Risk management: Part 2
More on risk management: [Part 1] Part 2 [Part 3] Risk management plan One common approach to risk management is to create a risk management plan. The process of creating such a plan can be fun, as a whole bunch of … Continue reading
Risk management: Part 1
Risk management and other buzzwords ‘Risk management’ has joined the growing lexicon of management terms being bandied around to make the speaker sound impressive and knowledgeable, while the original meaning has been steadily eroded. When people start latching on to … Continue reading
Measurement 101
I love measuring things. Maybe it’s because I was deprived of good quantitative data during my formative years studying a liberal arts degree. Or maybe it’s because the first thing I ever seriously tried to measure was my own work … Continue reading
The Balanced Scorecard
The Balanced Scorecard (BSC), created by Arthur Schneiderman and popularised by Kaplan & Norton, is a commonly used framework for setting organisational performance measures along four dimensions: How do customers see us? What internal processes must we excel at? How … Continue reading
Mental health part four – ideas
The story so far: part one described an application of Open Space Technology for community consultation on the subject of mental health. Part two proposed a thought experiment: wouldn’t it be great if the mental health profession could cure all … Continue reading
Mental health part three – “help is the sunny side of control”
Parts one and two described an application of Open Space Technology for community consultation on the subject of mental health, touched on possible vested interests within the structure of the mental health marketplace, and proposed a thought experiment: wouldn’t it … Continue reading
Jonathan Smith - turning strategy into reality 