Author Archives: Jonathan Smith

About Jonathan Smith

Turning strategy into reality

Today was a very weird day…

Posted on February 25, 2017

My nephew rang me to tell me my brother, his dad, died this morning. I was getting ready for work. I hadn’t even had breakfast. … at this point, I need to make it clear, I’m not writing this to get lots of … Continue reading →

Posted in Achieving your vision and mission, Positioning for the future, Quality, Two-way communication | 2 Comments

Not for profit mergers vs corporate mergers

Posted on February 4, 2016

The community not-for-profit sector is buzzing with talk about mergers at the moment. It would be easy to spend a day just talking about why people are considering mergers, and the structural factors at work in the sector at the moment, but … Continue reading →

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Coalition to abolish ACNC and repeal charity definition

Posted on June 24, 2013

Speculation about the future of the ACNC came up at a recent Board meeting, and again at a business gathering on Friday. No need to speculate any more, the Coalition has stated it will roll back the establishment of the Australian Charities and … Continue reading →

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Red tape

Posted on April 24, 2013

‘Reducing red tape’ has been a hot topic between not-for-profits and government agencies over the last couple of years. The Western Australian Government has been driving a ‘free market‘ approach to encourage NFPs to be more entrepreneurial and innovative in … Continue reading →

Posted in Achieving your vision and mission, Decreasing costs, Positioning for the future, Quality, Two-way communication | Leave a comment

Customer service cultures

Posted on January 9, 2013

Last year I had a couple of experiences highlighting why social researchers suggest people are becoming disengaged and cynical about government, and also why people often say rude things about public servants. To me they are very powerful examples of … Continue reading →

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Money as a motivator

Posted on November 2, 2012

There was a very active discussion in the Linked:HR forum recently about the importance of salary in engaging employees. Lots of experienced HR professionals made comments to the effect that ‘money is not the most important motivator’. This idea is tossed … Continue reading →

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School of Philosophy – week 3

Posted on September 28, 2012

More on the School of Philosophy: [Introduction] [Week 1] [Week 2] Week 3 [Week 4] [Week 5] [Week 6] [Week 7] [Week 8] [Week 9] [Week 10] This week I couldn’t make Thursday night, so I went to the Tuesday night class instead. There was a very different group … Continue reading →

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