Author Archives: Jonathan Smith

About Jonathan Smith

Turning strategy into reality

The iron triangle of aged care

Posted on January 11, 2020

Many years ago, when I was running my first small CD production business, I unwittingly stumbled across the ‘iron triangle of project management’. Many of my customers were creative musicians who had poured a lot of time and effort into … Continue reading →

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20% x 100% = happiness

Posted on February 28, 2019

“There are basically two types of people. People who accomplish things, and people who claim to have accomplished things. The first group is less crowded.” ~ Mark Twain You know that type of person who says “There are basically only … Continue reading →

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Aged care Royal Commission – let’s make it count

Posted on September 17, 2018

As an industry, we must treat this current scrutiny and the coming Royal Commission as an opportunity for learning and growth. Continue reading →

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Today was a very important day

Posted on November 15, 2017

You’d all be aware by now today was a very significant day – the results of the government survey on marriage equality were announced and 61.6% of the Australian people voted yes. The results of this announcement were some colourful … Continue reading →

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Today was a very weird day…

Posted on February 25, 2017

My nephew rang me to tell me my brother, his dad, died this morning. I was getting ready for work. I hadn’t even had breakfast. … at this point, I need to make it clear, I’m not writing this to get lots of … Continue reading →

Posted in Achieving your vision and mission, Positioning for the future, Quality, Two-way communication | 2 Comments

Not for profit mergers vs corporate mergers

Posted on February 4, 2016

The community not-for-profit sector is buzzing with talk about mergers at the moment. It would be easy to spend a day just talking about why people are considering mergers, and the structural factors at work in the sector at the moment, but … Continue reading →

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Coalition to abolish ACNC and repeal charity definition

Posted on June 24, 2013

Speculation about the future of the ACNC came up at a recent Board meeting, and again at a business gathering on Friday. No need to speculate any more, the Coalition has stated it will roll back the establishment of the Australian Charities and … Continue reading →

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Red tape

Posted on April 24, 2013

‘Reducing red tape’ has been a hot topic between not-for-profits and government agencies over the last couple of years. The Western Australian Government has been driving a ‘free market‘ approach to encourage NFPs to be more entrepreneurial and innovative in … Continue reading →

Posted in Achieving your vision and mission, Decreasing costs, Positioning for the future, Quality, Two-way communication | Leave a comment

Customer service cultures

Posted on January 9, 2013

Last year I had a couple of experiences highlighting why social researchers suggest people are becoming disengaged and cynical about government, and also why people often say rude things about public servants. To me they are very powerful examples of … Continue reading →

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Money as a motivator

Posted on November 2, 2012

There was a very active discussion in the Linked:HR forum recently about the importance of salary in engaging employees. Lots of experienced HR professionals made comments to the effect that ‘money is not the most important motivator’. This idea is tossed … Continue reading →

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