Category Archives: Decreasing costs

The Balanced Scorecard

Posted on December 15, 2010 by

The Balanced Scorecard (BSC), created by Arthur Schneiderman and popularised by Kaplan & Norton, is a commonly used framework for setting organisational performance measures along four dimensions: How do customers see us? What internal processes must we excel at? How … Continue reading →

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Mental health part four – ideas

Posted on October 22, 2010 by

The story so far: part one described an application of Open Space Technology for community consultation on the subject of mental health. Part two proposed a thought experiment: wouldn’t it be great if the mental health profession could cure all … Continue reading →

Posted in Decreasing costs, Positioning for the future, Quality, Two-way communication | 3 Comments

Mental health part three – “help is the sunny side of control”

Posted on October 21, 2010 by

Parts one and two described an application of Open Space Technology for community consultation on the subject of mental health, touched on possible vested interests within the structure of the mental health marketplace, and proposed a thought experiment: wouldn’t it … Continue reading →

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Mental health part two – supply and demand

Posted on August 24, 2010 by

‘Part one’ described a very impressive application of Open Space Technology for community consultation on the subject of mental health. Chatting with participants at the forum, it seemed I was one of a relatively small group of people in the … Continue reading →

Posted in Decreasing costs, Positioning for the future, Quality, Two-way communication | Tagged , , , , , , , , | 4 Comments