Category Archives: Decreasing costs

The Balanced Scorecard

The Balanced Scorecard (BSC), created by Arthur Schneiderman and popularised by Kaplan & Norton, is a commonly used framework for setting organisational performance measures along four dimensions: How do customers see us? What internal processes must we excel at? How … Continue reading

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Mental health part four – ideas

The story so far: part one described an application of Open Space Technology for community consultation on the subject of mental health. Part two proposed a thought experiment: wouldn’t it be great if the mental health profession could cure all … Continue reading

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Mental health part three – “help is the sunny side of control”

Parts one and two described an application of Open Space Technology for community consultation on the subject of mental health, touched on possible vested interests within the structure of the mental health marketplace, and proposed a thought experiment: wouldn’t it … Continue reading

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Mental health part two – supply and demand

‘Part one’ described a very impressive application of Open Space Technology for community consultation on the subject of mental health. Chatting with participants at the forum, it seemed I was one of a relatively small group of people in the … Continue reading

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