Tag Archives: Cultural change

Customer service cultures

Posted on January 9, 2013 by Jonathan Smith

Last year I had a couple of experiences highlighting why social researchers suggest people are becoming disengaged and cynical about government, and also why people often say rude things about public servants. To me they are very powerful examples of … Continue reading →

Posted in Decreasing costs, Increasing revenue, Positioning for the future, Quality, Two-way communication | Tagged , , , , , , , , , | Leave a comment

Mental health part three – “help is the sunny side of control”

Posted on October 21, 2010 by Jonathan Smith

Parts one and two described an application of Open Space Technology for community consultation on the subject of mental health, touched on possible vested interests within the structure of the mental health marketplace, and proposed a thought experiment: wouldn’t it … Continue reading →

Posted in Decreasing costs, Positioning for the future, Quality, Two-way communication | Tagged , , , , , , , , , , | 3 Comments

Mental health part one – Open Space

Posted on August 8, 2010 by Jonathan Smith

Back in 2008 the Health Department hosted a day-long community consultation forum, seeking input on the following question: ‘What can we ALL do to better the mental health of ALL West Australians?’ My interest in the event was three-fold: As … Continue reading →

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The ‘race’ card

Posted on July 25, 2010 by Jonathan Smith

Election debate 2010, what a let-down. There was way more passion and heart in the Masterchef final. Maybe it’s just a function of growing older and more aware of the strings at work behind the puppet show, but it seems … Continue reading →

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