Tag Archives: government

Customer service cultures

Posted on January 9, 2013 by Jonathan Smith

Last year I had a couple of experiences highlighting why social researchers suggest people are becoming disengaged and cynical about government, and also why people often say rude things about public servants. To me they are very powerful examples of … Continue reading →

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Mental health part one – Open Space

Posted on August 8, 2010 by Jonathan Smith

Back in 2008 the Health Department hosted a day-long community consultation forum, seeking input on the following question: ‘What can we ALL do to better the mental health of ALL West Australians?’ My interest in the event was three-fold: As … Continue reading →

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The ‘race’ card

Posted on July 25, 2010 by Jonathan Smith

Election debate 2010, what a let-down. There was way more passion and heart in the Masterchef final. Maybe it’s just a function of growing older and more aware of the strings at work behind the puppet show, but it seems … Continue reading →

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GenerationOne

Posted on July 24, 2010 by Jonathan Smith

The GenerationOne TVC is a very powerful piece of communication, a most graphic, direct, effective way of expressing exactly what’s meant when we talk about ‘the gap’ between Indigenous and non-Indigenous Australians. This is a very complicated, multi-layered issue, and … Continue reading →

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Marketing orientation in government

Posted on July 16, 2010 by Jonathan Smith

There’s a lot of debate in the public sector about whether it’s ‘appropriate’ to adopt management techniques from the private sector. For five and a half years I encouraged various government agencies to adopt what I thought of as a … Continue reading →

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