Tag Archives: two-way communication

Customer service cultures

Last year I had a couple of experiences highlighting why social researchers suggest people are becoming disengaged and cynical about government, and also why people often say rude things about public servants. To me they are very powerful examples of … Continue reading

Posted in Decreasing costs, Increasing revenue, Positioning for the future, Quality, Two-way communication | Tagged , , , , , , , , , | Leave a comment

Mental health part one – Open Space

Back in 2008 the Health Department hosted a day-long community consultation forum, seeking input on the following question: ‘What can we ALL do to better the mental health of ALL West Australians?’ My interest in the event was three-fold: As … Continue reading

Posted in Positioning for the future, Two-way communication | Tagged , , , , , , , , , , , , , , , , | 6 Comments