Tag Archives: two-way communication

Customer service cultures

Posted on January 9, 2013 by Jonathan Smith

Last year I had a couple of experiences highlighting why social researchers suggest people are becoming disengaged and cynical about government, and also why people often say rude things about public servants. To me they are very powerful examples of … Continue reading →

Posted in Decreasing costs, Increasing revenue, Positioning for the future, Quality, Two-way communication | Tagged Cultural change, customer, customer relationship management, engagement, government, marketing orientation, public sector, service, stakeholder, two-way communication | Leave a comment

Mental health part one – Open Space

Posted on August 8, 2010 by Jonathan Smith

Back in 2008 the Health Department hosted a day-long community consultation forum, seeking input on the following question: ‘What can we ALL do to better the mental health of ALL West Australians?’ My interest in the event was three-fold: As … Continue reading →

Posted in Positioning for the future, Two-way communication | Tagged Brendan McKeague, communication, community consultation, Cultural change, engagement, government, health, mental, NFP, not for profit sector, Open Space, prevention, resilience, service, social marketing, stakeholder, two-way communication | 6 Comments

Tag Archives: two-way communication

Customer service cultures

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