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Author Archives: Jonathan Smith
Peppermint Grove drug dealer jailed – what’s the real story?
‘Peppermint Grove Drug Dealer jailed’ was the headline, inset on the front page of The West Australian, Saturday, 26 March. The main story, inside, filled most of page 3, leading with this lurid paragraph: “A young Peppermint Grove woman has … Continue reading
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Life as a car
My friend Katie Joy shared this great metaphor with me at a family Christmas gathering. Any mangling that may have occurred in the re-telling is entirely my fault. Life is a like a car hurtling along. When I was young … Continue reading
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Measurement 101
I love measuring things. Maybe it’s because I was deprived of good quantitative data during my formative years studying a liberal arts degree. Or maybe it’s because the first thing I ever seriously tried to measure was my own work … Continue reading
The Balanced Scorecard
The Balanced Scorecard (BSC), created by Arthur Schneiderman and popularised by Kaplan & Norton, is a commonly used framework for setting organisational performance measures along four dimensions: How do customers see us? What internal processes must we excel at? How … Continue reading
Mental health part four – ideas
The story so far: part one described an application of Open Space Technology for community consultation on the subject of mental health. Part two proposed a thought experiment: wouldn’t it be great if the mental health profession could cure all … Continue reading
Mental health part three – “help is the sunny side of control”
Parts one and two described an application of Open Space Technology for community consultation on the subject of mental health, touched on possible vested interests within the structure of the mental health marketplace, and proposed a thought experiment: wouldn’t it … Continue reading
How big is my family?
I just came across a short article by Sharon McGann, with a consulting firm called A Passion for Results (which is a great name, isn’t it). The title of Sharon’s article is: ‘Teaching our kids life literacy – we owe … Continue reading
Dilbert on marketing
The timeless wisdom of Scott Adams. This is going straight on the wall.
Posted in Increasing revenue, Positioning for the future, Quality, Two-way communication
Tagged Dilbert, marketing, Scott Adams, word of mouth
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Minds at work?
Troy Ginbey, from Tune in Tokyo, and I have been having a debate about the Minds at Work website. I kind of like the way they’ve tried to incorporate a sense of what they do and how they do it … Continue reading
Mental health part two – supply and demand
‘Part one’ described a very impressive application of Open Space Technology for community consultation on the subject of mental health. Chatting with participants at the forum, it seemed I was one of a relatively small group of people in the … Continue reading
Jonathan Smith - turning strategy into reality 