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Category Archives: Quality
The Balanced Scorecard (BSC), created by Arthur Schneiderman and popularised by Kaplan & Norton, is a commonly used framework for setting organisational performance measures along four dimensions: How do customers see us? What internal processes must we excel at? How … Continue reading
The story so far: part one described an application of Open Space Technology for community consultation on the subject of mental health. Part two proposed a thought experiment: wouldn’t it be great if the mental health profession could cure all … Continue reading
I just came across a short article by Sharon McGann, with a consulting firm called A Passion for Results (which is a great name, isn’t it). The title of Sharon’s article is: ‘Teaching our kids life literacy – we owe … Continue reading
The timeless wisdom of Scott Adams. This is going straight on the wall.
Troy Ginbey, from Tune in Tokyo, and I have been having a debate about the Minds at Work website. I kind of like the way they’ve tried to incorporate a sense of what they do and how they do it … Continue reading
‘Part one’ described a very impressive application of Open Space Technology for community consultation on the subject of mental health. Chatting with participants at the forum, it seemed I was one of a relatively small group of people in the … Continue reading
This is really intended as a side-bar to draw together a few related concepts: Gaia theory, fractals, and complex adaptive systems. If you’re already familiar with all three, you may want to skip this post and go read this, instead. … Continue reading