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www.JonathanSmith.com.au
Category Archives: Quality
The Balanced Scorecard
The Balanced Scorecard (BSC), created by Arthur Schneiderman and popularised by Kaplan & Norton, is a commonly used framework for setting organisational performance measures along four dimensions: How do customers see us? What internal processes must we excel at? How … Continue reading
Mental health part four – ideas
The story so far: part one described an application of Open Space Technology for community consultation on the subject of mental health. Part two proposed a thought experiment: wouldn’t it be great if the mental health profession could cure all … Continue reading
Mental health part three – “help is the sunny side of control”
Parts one and two described an application of Open Space Technology for community consultation on the subject of mental health, touched on possible vested interests within the structure of the mental health marketplace, and proposed a thought experiment: wouldn’t it … Continue reading
How big is my family?
I just came across a short article by Sharon McGann, with a consulting firm called A Passion for Results (which is a great name, isn’t it). The title of Sharon’s article is: ‘Teaching our kids life literacy – we owe … Continue reading
Dilbert on marketing
The timeless wisdom of Scott Adams. This is going straight on the wall.
Posted in Increasing revenue, Positioning for the future, Quality, Two-way communication
Tagged Dilbert, marketing, Scott Adams, word of mouth
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Minds at work?
Troy Ginbey, from Tune in Tokyo, and I have been having a debate about the Minds at Work website. I kind of like the way they’ve tried to incorporate a sense of what they do and how they do it … Continue reading
Mental health part two – supply and demand
‘Part one’ described a very impressive application of Open Space Technology for community consultation on the subject of mental health. Chatting with participants at the forum, it seemed I was one of a relatively small group of people in the … Continue reading
Complex adaptive systems, fractals and Gaia
This is really intended as a side-bar to draw together a few related concepts: Gaia theory, fractals, and complex adaptive systems. If you’re already familiar with all three, you may want to skip this post and go read this, instead. … Continue reading
Two reasons to be happy
Sometimes being human can be overwhelming, especially if we care about the planet and the people on it. So here are two reasons to be happy: 1) Action and change is happening all around you, all the time. Think about … Continue reading
