Category Archives: Quality

The Balanced Scorecard

Posted on December 15, 2010 by Jonathan Smith

The Balanced Scorecard (BSC), created by Arthur Schneiderman and popularised by Kaplan & Norton, is a commonly used framework for setting organisational performance measures along four dimensions: How do customers see us? What internal processes must we excel at? How … Continue reading →

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Mental health part four – ideas

Posted on October 22, 2010 by Jonathan Smith

The story so far: part one described an application of Open Space Technology for community consultation on the subject of mental health. Part two proposed a thought experiment: wouldn’t it be great if the mental health profession could cure all … Continue reading →

Posted in Decreasing costs, Positioning for the future, Quality, Two-way communication | 3 Comments

Mental health part three – “help is the sunny side of control”

Posted on October 21, 2010 by Jonathan Smith

Parts one and two described an application of Open Space Technology for community consultation on the subject of mental health, touched on possible vested interests within the structure of the mental health marketplace, and proposed a thought experiment: wouldn’t it … Continue reading →

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How big is my family?

Posted on October 20, 2010 by Jonathan Smith

I just came across a short article by Sharon McGann, with a consulting firm called A Passion for Results (which is a great name, isn’t it). The title of Sharon’s article is: ‘Teaching our kids life literacy – we owe … Continue reading →

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Dilbert on marketing

Posted on October 1, 2010 by Jonathan Smith

The timeless wisdom of Scott Adams. This is going straight on the wall.

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Minds at work?

Posted on September 8, 2010 by Jonathan Smith

Troy Ginbey, from Tune in Tokyo, and I have been having a debate about the Minds at Work website. I kind of like the way they’ve tried to incorporate a sense of what they do and how they do it … Continue reading →

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Mental health part two – supply and demand

Posted on August 24, 2010 by Jonathan Smith

‘Part one’ described a very impressive application of Open Space Technology for community consultation on the subject of mental health. Chatting with participants at the forum, it seemed I was one of a relatively small group of people in the … Continue reading →

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Complex adaptive systems, fractals and Gaia

Posted on August 10, 2010 by Jonathan Smith

This is really intended as a side-bar to draw together a few related concepts: Gaia theory, fractals, and complex adaptive systems. If you’re already familiar with all three, you may want to skip this post and go read this, instead. … Continue reading →

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Two reasons to be happy

Posted on August 10, 2010 by Jonathan Smith

Sometimes being human can be overwhelming, especially if we care about the planet and the people on it. So here are two reasons to be happy: 1) Action and change is happening all around you, all the time. Think about … Continue reading →

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