Category Archives: Quality

Risk management: Part 2

More on risk management: [Part 1] Part 2 [Part 3] Risk management plan One common approach to risk management is to create a risk management plan. The process of creating such a plan can be fun, as a whole bunch of … Continue reading

Posted in Decreasing costs, Increasing revenue, Positioning for the future, Quality | 3 Comments

Risk management: Part 1

Risk management and other buzzwords ‘Risk management’ has joined the growing lexicon of management terms being bandied around to make the speaker sound impressive and knowledgeable, while the original meaning has been steadily eroded. When people start latching on to … Continue reading

Posted in Decreasing costs, Increasing revenue, Positioning for the future, Quality | 2 Comments

Measurement 101

I love measuring things. Maybe it’s because I was deprived of good quantitative data during my formative years studying a liberal arts degree. Or maybe it’s because the first thing I ever seriously tried to measure was my own work … Continue reading

Posted in Decreasing costs, Increasing revenue, Positioning for the future, Quality, Two-way communication | Leave a comment

The Balanced Scorecard

The Balanced Scorecard (BSC), created by Arthur Schneiderman and popularised by Kaplan & Norton, is a commonly used framework for setting organisational performance measures along four dimensions: How do customers see us? What internal processes must we excel at? How … Continue reading

Posted in Decreasing costs, Increasing revenue, Positioning for the future, Quality, Two-way communication | Leave a comment

Mental health part four – ideas

The story so far: part one described an application of Open Space Technology for community consultation on the subject of mental health. Part two proposed a thought experiment: wouldn’t it be great if the mental health profession could cure all … Continue reading

Posted in Decreasing costs, Positioning for the future, Quality, Two-way communication | 3 Comments

Mental health part three – “help is the sunny side of control”

Parts one and two described an application of Open Space Technology for community consultation on the subject of mental health, touched on possible vested interests within the structure of the mental health marketplace, and proposed a thought experiment: wouldn’t it … Continue reading

Posted in Decreasing costs, Positioning for the future, Quality, Two-way communication | Tagged , , , , , , , , , , | 3 Comments

How big is my family?

I just came across a short article by Sharon McGann, with a consulting firm called A Passion for Results (which is a great name, isn’t it). The title of Sharon’s article is: ‘Teaching our kids life literacy – we owe … Continue reading

Posted in Positioning for the future, Quality, Two-way communication | Leave a comment